frequently asked question

In case of an accident, you will be covered as a whole and no payment will be made by your end for car repair.

Packages are refined and premium decreased with 0 deductible. We guarantee that prices this year are more satisfying and more free services are available. Silver package services: Replacement of vehicle up to 3 days and Road Side Assistance. Gold package services: Replacement of vehicle up to 10 days and Road Side Assistance. Platinum package services: Replacement of vehicle up to 15 days, Road side assistance and agency repair.

The available range in the website is based on market value range, kindly enter your vehicle value according to market range defined in website.

1. For comprehensive, it depends on your vehicle make, model, and year and market car value. In comprehensive cover, your car will be covered as well as any third party. For TPL, it depends on number of cylinders and vehicle make. 2. Kindly provide me with type of cover (Comprehensive or TPL). 3. Your premium will be (-- QR based on calculation).

No , Unfortunately in the current year there are no discounts .

No , But if you do it online you’ll get a free roadside assistance .

No , Unfortunately in the current year there are no discounts .

Silver package services: Replacement of vehicle up to 3 days and Road Side Assistance. Gold package services: Replacement of vehicle up to 10 days and Road Side Assistance. Platinum package services: Replacement of vehicle up to 15 days, Road side assistance and agency repair.

Yes you can , but you will pay for the extra charges , and for any further information go to the Industrial area branch.

1. “Kindly provide me with your Mobile Number and Qatar ID.” (if more than one insured vehicle request plate number) “Kindly provide me with the plate number.” 2. If bank transaction approved “Your policy will be issued shortly” if bank transaction declined “your transaction is declined from the bank”.

It will be available soon on our website.

*You can use your visa or MasterCard credit card or debit card . *The companys can pay with checks and through bank transfer .

When you want to pay online you will use your credit card information and the bank will send you password to use it on our website but this password used just for one time so no one can use your card again without a new password .

It is your vehicle engine number, a unique serial number given by the agency. This is not a mandatory field and can be empty.

1. Kindly provide me with your vehicle make, model and year. 2. When vehicle is added, “The vehicle is added and you may proceed with your policy.”

1. Kindly provide me with your vehicle make and model. 2. Kindly insert number provided in Seating Capacity field.

Yes, number of seats includes driver.

This is a free service added to your package and it is available online only. If you renew your policy online it will be added automatically. *Break down facility (Road Service Assistance RSA) which is a service available Online only.

Agency workshop information is not available, you may contact Ooredoo contact center to provide you with agency phone number.

Kindly explain more.

You can renew your insurance policy and after two months go to our branch and ask to add extinction for two months on your policy then go to the police station to renew your Istemera.

Yes , you can pick the platinum package then you can fix it in the agency .

No , Because the only pachage that includes the agency’s repair is the platinum and this package is only for cars above 2015.

Contact the call center on “44292777” or go to one of our branches .

1. light duty winch & 2. Jump start & 3. Tire change & 4. Tow & 5. Fuel delivery &6. Door unlocked.

1. Our comprehensive insurance plan aims to protect you against all sort theft, physical damage to the car, bodily injury of the passenger of the car and in addition to this; it also covers third-party liability. TPL will provide coverage and compensation in respect of injury to other people (including your passengers) resulting from an accident that has occurred due to your fault. Damage or loss to other peoples' property resulting from an accident that has occurred due to your fault. 2. Kindly provide me with your vehicle make, model and market value

Our comprehensive insurance plan aims to protect you against all sort theft, physical damage to the car, bodily injury of the passenger of the car and in addition to this; it also covers third-party liability. TPL will provide coverage and compensation in respect of injury to other people (including your passengers) resulting from an accident that has occurred due to your fault. Damage or loss to other peoples' property resulting from an accident that has occurred due to your fault.

First step is to enter your personal and vehicle details, choose a plan/package from our available plans, make the policy payment then your policy will be issued and ready for download.

First step is to enter your personal and vehicle details, choose a plan/package from our available plans, make the policy payment then your policy will be issued and ready for download.

Yes , you can . 1.Go to the main office with the other person and transfer it for him . 2.Write on a paper that you do not mind to be your insurance policy under “someone else name” , and write your name and his name then sign down of the paper , also print your QID front and back on a paper and sign it too.

1. Kindly visit one of our branches to get your certificate (Head Office, Souq Waqif, Industrial Area and Doha Takaful if your policy is Takaful). 2. You may download DIG application which lists all branches in a Google map.

You have “4” options : 1.Contact the call center on “ 44292777” . 2.Do it online by yourself through our website . 3.Download the application and do it by yourself . 4.Go to the Industrial area branch and they will help you.

Yes you can of course .

Yes you can of course .

Take 4 pictures for all the sids of your car and you must have your Qatar ID because we need picture for it front and back , and you must have the police report or the SMS from “Metrash” because through this SMS we can download the police report and the repair permit

3 years , but the insurance policy must be valid when you had the accident.

Yes sure you can take cash money you just need to visit our branch in the Industrial area.

1. Your travel policy premium is based on your destination, number and age of travelers. We guarantee that our prices are the most competitive in Qatar. 2. Kindly provide me with your destination, number and age of travelers. 3. Your premium will be (----QR calculated premium).

Sorry , but you can not cancel it.

Yes you can only during the first 24 hours and you can do it through the call center or visit our branch .

Visit our branch and bring all the papers you have to improve the situation , “ex. Reports , invoice …..”

From My Profile in User Menu you may change your name in Full Name field. But it will not be officially changed until the policy payment success and policy issuance.

1. Clause from Terms and Conditions. 2. Terms and Conditions link

Yes, kindly send an e-mail addressed to cs@dig.qa. Send all the information and an insurance consultant will contact you as this service is not available online.

Kindly visit our branch in Industrial Area for more information.

We have 4 Branshs : 1. Main Branch : in the C ring road , opposite galf cinema . 2. Industrial area branch : It is opposite the industrial area and street 15 , in “AL Melaha” Bulding 3. Souq Waqif Branch : opposite Jasra hotel . Salwa road Branch : in “AL Malakiya clinic bulding , flour 2.

*We open in the main branch and the Industrial aria branch at 07:30 AM Till 03:30 PM From Sunday to Thursday , also saturday we open at 09:00 AM Till 01:00 PM . *In Souq Waqif Branch we open at 07:00 AM Till 07:00 PM From Sunday to Thursday. *In Salwa road Branch we open at 07:30 AM Till 03:30 PM From Sunday to Thursday.

Only if your insurance policy is comprehensive your car will be covered as TPL for 30 days .

No you can not only one number .

If your last policy insurance is expired then yes we need 4 pictures for all the sides of your car but if it is still valid when you want to renew it no we do not need pictures for it .

Yes , sure we need 4 pictures of your car for all the sides also picture for your QID front and back .